First of all, I have numerous Surebonder guns, and that’s because they all work excellently.This one does exactly what it says and does so very well. I only buy Surebonder glue guns, partially for the way this one and my others work, and partially for the following reason.I purchased another model Surebonder gun and, quite frankly, that one was a lemon. It didn’t work; it had just slipped through QC and should have ended up in the trash rather than in my hand. If I hadn’t bought other well made and sturdy guns, including this one, I would not have bought anything that had the “Surebonder” name on it.I emailed the company for assistance, and they made me whole, gave me unrelated guidance and advice, and made me (almost) happy that I had gotten a dud (You know what I mean). It’s a wonderful surprise to find out that a company wants their customers happy, and not just to take their money in return for trash.The replacement gun worked as well as this one; perfectly. Between the replacement, and this gun, and the others that I bought from Surebonder, I am 100% sure that my defective gun was a fluke – sometimes things just have a problem. It’s how the company handles the fumble that defines it. When you buy a Surebonder product, you’re also buying their customer service.And that purchase is well worth the money.

